The best place to hide a dead body is on page 2 of Google. The brutal truth is that if a business isn’t showing up on the first search engine results page (SERP) it will be very difficult to acquire new customers.
Given Google’s dominance of the search market (in April 2021, Google accounted for over 92 percent of the global search engine market share), it’s clear that search engine optimization should be at the forefront of your digital marketing strategy. Interestingly, 46 percent of all Google searches are regarding local information (Source: Oberlo). Consumers want to find local businesses quickly and easily.
It’s especially critical for local businesses that are competing with big commerce to target their marketing efforts locally and have an SEO plan. Listings on Google Business Profile are one of the best ways to be found in local search. Local citations and review management are other tactics that will increase your clients’ Local SEO.
Therefore, to be found in a general local search for ‘brunch restaurants (insert city name)’, or ‘brunch restaurants near me’ it’s critical to be on the first SERP.
Maximize visibility and enhance findability for local businesses
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What is Google Business Profile?
Google Business Profile (formerly Google My Business) is a listing that displays business information. This free tool from Google helps customers find and contact local businesses. With a Google Business Profile, your client can see and connect with their customers, post updates, and see how customers are interacting with your client’s business on Google.
Interestingly, although small businesses are competing with big-box stores to rank on Google, they can hold their own in local search by executing a local SEO plan. This is because of the community support that they can leverage to power their backlinks. Building backlinks is another excellent way to build authority with Google, resulting in higher ranking. You can lean on the business community connections your clients have. Encourage them to reach out to their connections to mention their store in a blog or on social media.
How to create a Google Business Profile
Ensure to fill out as much information as possible when creating a Google Business Profile listing. Google ranks these profiles based on the quality of their information and favors listings with more information. By keeping the information updated you can make sure that Google is feeding the correct information to Google Maps and the local pack. This pack displays three high-performing GBP listings when conducting a local search.
A business profile alone won’t help in SERP ranking. As a completely separate step, you will need to create a GBP account from which you manage the profile or listing. Now you’re ready to optimize for ranking purposes. For additional answers to Google Business Profile questions, this FAQ page can help.
Steps to get set up:
1. Check if someone has already created a listing for your business
- If a listing exists you can claim and verify it by following the prompted steps
2. Create a Google Business Profile
- Fill out the form fields with applicable information. This ranges from name to address, phone number, website, categories, hours etc.
- Add photos
- Write a short business description in the description field
3. Create a GBP account
- This is the dashboard from which you can own, manage, or edit a Google Business Profile
- You will need a standard Google Account to be able to sign up for this
4. Claim and verify the Business Profile
- Search the business using the link from the first step and follow the prompts
- Once you have ownership no one else can alter the listing
- If you have a third party managing your clients’ accounts they can be added as a manager without removing ownership from you
5. Request reviews from customers
- Ensure to respond to all reviews, positive or negative
Google Maps
Google Maps is also included in the process of creating and adding information to a Google Business Profile listing. The business address filled out in the Google Business Profile will correspond with the address in Google Maps. Ensure that your client has the correct physical address in their profile.
According to Larry Kim, a blogger for WordStream “three out of every four people who search for something nearby using their smartphone end up visiting a store within a day, and 28 percent of those searches result in a purchase” (Source: WordStream).
Other maps such as Bing Places for Business and Apple Maps are additional platforms that should be updated with the same location information as Google.
Local pack
What used to consist of seven local listings is now called the ‘3-pack’. According to Kate Maugeri, blogger for Sagapixel, this local pack shows up in 93% of local searches. In the below example the top result for ‘brunch restaurants san francisco’ is a paid spot, but the local pack still displays three local brunch restaurants.
The most important factor in ranking in the local pack is to optimize your client’s Google Business Profile. Jannat Bensaleh, product marketing intern at Vendasta lists Google Business Profile, local citations, reviews, and the business website as the top four sources of organic ranking power within the local pack.
Local citations
In addition to Google Business Profile, get your clients listed in a number of other directories and on other search engine listings. The more places that Google finds a business listed, the more relevance and authority that business will have with Google.
A local citation or directory just means that a business’s name, address, and phone number (NAP data) appear in a local search. Like Google Business Profile, Bing Places is also a citation. Directory sites like Yellow Pages and Yelp also play into the local citation landscape.
It’s extremely important in local search to claim and own all relevant citations. A business that doesn’t have local citations will be unable to rank in a local search. If listings exist but the business doesn’t own them they can easily be manipulated with incorrect information by an outside source.
There are a number of online services that manage local citations for your client list. BrightLocal, Vendasta, Moz Local, and Yext will create, edit, and manage local citations on your behalf.
Use this list of web directories/review sites for local businesses with some discretion as to what type of SMB clients you work with:
- Google Business Profile
- Yelp
- Bing Places for Business
- Yellow Pages
- Yahoo
- Foursquare
- ChamberOfCommerce.com
- Better Business Bureau
Read The Top 100 Business Directories for more information and local citation opportunities.
Google Business Profile reviews
One last step in optimizing a Google Business Profile is to request reviews. Most businesses will have an email list that can be used for this purpose. If not they will have to start collecting customer information. It is important to note that reviews on Google Business Profile are all publicly available and cannot be removed by the listing owner.
The best way to manage reviews on listing sites is to answer all whether they are positive or negative. Negative reviews can easily be taken offline with a quick apologetic reply that includes contact information for the business owner. Google sees timely review responses as engagement and will favor a business that is active online over a business that leaves reviews without a response.
Help your small business clients find their footing online with a Local SEO plan. Start with Google Business Profile and work with them to find the best local citations for their business niche.
Google Business Profile Optimization for Local SEO FAQs
1. What is Google Business Profile?
Google Business Profile (GBP), formerly known as Google My Business, is a free tool that lets businesses manage how they appear in Google Search and Maps. It includes information like address, phone number, business hours, reviews, and photos—helping local customers discover and contact your business easily.
2. Why is optimizing Google Business Profile important for local SEO?
Optimizing GBP helps your business rank higher in local searches, appear in the “Local 3-Pack,” and attract more nearby customers. Since almost half of Google searches are for local information, an optimized profile significantly increases visibility and conversions.
3. How do I create a Google Business Profile?
- Search for your business on Google to see if a listing already exists.
- If not, visit the Google Business Profile website and click “Manage Now.”
- Fill out all details—name, address, phone number, website, hours, and categories.
- Add photos and a short, keyword-rich description.
- Verify your listing via postcard, email, or phone.
4. What information should I include in my profile?
Include your business name, address, phone number (NAP), website URL, business hours, and relevant categories. Add engaging photos, a clear description, and keywords that reflect your products or services.
5. How can I make my Google Business Profile rank higher in local search?
- Keep your information complete and accurate.
- Collect and respond to customer reviews.
- Add new photos regularly.
- Post updates, offers, and events using Google Posts.
- Build backlinks and local citations on reputable directories.
6. What is the Local 3-Pack and why does it matter?
The Local 3-Pack is the set of three highlighted business listings that appear at the top of Google’s local search results. Ranking here drives high visibility, traffic, and credibility—especially for nearby customers searching “near me.”
7. What are local citations and why are they important?
Local citations are online mentions of your business name, address, and phone number (NAP) across directories like Yelp, Bing Places, and Yellow Pages. Consistent citations strengthen your authority and improve Google’s trust in your business information.
8. How do reviews affect Google Business Profile ranking?
Reviews play a major role in local SEO. Positive, frequent reviews signal credibility and improve ranking. Always respond to reviews—positive or negative—to demonstrate engagement and customer care.
9. Can I remove a negative review from Google?
No, only Google can remove reviews if they violate its policies. Instead, respond professionally to negative feedback, offer a resolution, and encourage satisfied customers to leave new reviews.
10. How can Vendasta help with Google Business Profile optimization?
Vendasta’s Listing Builder automates local citation management, ensures consistent NAP data, and keeps your Google Business Profile updated. It also supports review monitoring and response tools to help businesses maintain visibility and rank higher in local SEO results.
